This Guarantee is offered by all banks and
building societies that accept instructions to pay Direct
If there are any changes to the amount, date
or frequency of your Direct Debit The University of Kent will notify
you 10 working days in advance of your account being debited or as
otherwise agreed. If you request The University of Kent to collect a
payment, confirmation of the amount and date will be given to you at
the time of the request.
If an error is made in the payment of your
Direct Debit by The University of Kent or your bank or building
society you are entitled to a full and immediate refund of the
amount paid from your bank or building society.
If you receive a refund you are not entitled
to, you must pay it back when The University of Kent asks you
You can cancel a Direct Debit at any time by
simply contacting your bank or building society. Written
confirmation may be required. Please also notify us.