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This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
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If there are any changes to the amount, date or frequency of your Direct Debit Y Care International will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Y Care International to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
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If an error is made in the payment of your Direct Debit by Y Care International or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
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If you receive a refund you are not entitled to, you must pay it back when Y Care International asks you to.
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You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
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